FAQ
This page answers some of the most common questions about ordering, delivery, returns, and how my jewellery is made.
If you can’t find what you’re looking for here, you’re very welcome to get in touch.
Ordering & Delivery
How long does dispatch take?
Orders are made and dispatched within 2–5 working days.
This is the standard dispatch timeframe for all items unless stated otherwise.
For more details about dispatch, see the Shipping policy.
How are orders sent?
Orders are sent via Royal Mail tracked services and are designed to be letterbox-friendly.
Do you ship outside the UK?
No. At present, orders are shipped within the UK only.
Returns & Exchanges
Do you accept returns?
Yes. You can return most unworn items within 30 days of delivery, although there are some exclusions.
Earrings cannot be returned for hygiene reasons unless they are faulty.
Bespoke or custom pieces are non-returnable unless there is a fault.
How do I return an item?
If you need to return an item, please get in touch within 30 days of delivery.
Further details are provided on the Returns section of the website.
Packaging & Gifting
How is my jewellery packaged?
Jewellery is sent in recyclable, letterbox-friendly package.
Your order will arrive either in a small recyclable jewellery box or on a jewellery card inside a reusable organza pouch.
Is the packaging suitable for gifts?
Yes. Orders are sent in a compostable outer shipping sleeve.
Once removed, the inner packaging is gift-ready and can be wrapped without re-packaging the jewellery.
Jewellery & Materials
What materials do you use?
All silver jewellery is handmade using recycled sterling silver.
I can also work with gold.
Some silver jewellery features selective gold plating.
What is selective gold plating?
Selective gold plating means that gold is applied only to certain areas of a piece, rather than covering it entirely.
This creates a mixed-metal look, adding a subtle, painterly flash of gold to silver jewellery.